the eatc – train yourself to become a better education agent

As an education agent, you must be capable of assisting students in fulfilling requirements and making the enrolment process easier for educational institutions. You also have to look after your recruited students by searching for accommodation, financial grants and learning activities while they’re studying in Australia. Aside from these tasks, education agents are also expected to provide professional counselling to ensure the quality of the international education found only in Australia. As middlemen for Australian schools and international students, the Australian government invests in providing support to agents by offering training and professional development.

Enhance Your Skills with EATC

The Education Agent Training Course (EATC) is an industry-recommended course designed to equip aspiring education agents with skills and information to improve performance and facilitate growth. This free professional development course provided by Australian Education International (AEI) and the Department of Immigration and Border Protection (DIBP) is available online.

The course aims to introduce to the Australian education and visa regulation system and education quality assurance issues. It also offers an overview of the changes and developments in international education services and provides skills necessary for business service delivery, study and career pathways and professional development. Overall, enrolees should be able to learn why Australia is the ideal study destination for international education. There are no qualifications or specific language requirements for EATC—practicing agents, new staff members at agencies and individuals with no experience prior to joining the education industry can take the course.

EATC Course Format and Materials

The course covers four areas of information specialising in Australia as an education destination–a) Australia, the AQF and Career Trends, b) Legislation and Regulations, c) Working Effectively in International Education and d) Professional Standards and Ethics. Since the self-paced course is delivered entirely online, there will no hard copies of the learning material provided. All the required readings, links to related resources, self-assessment tasks (usually in the form of case studies) and tutorial exercises, including self-monitoring multiple choice questions, are found in the training course’s website.

The materials and information in this course are continuously updated to keep up with the changes in trends and landscape of international education in Australia, useful for not only for novices but for those who are already practitioners in Australia’s international education industry. You should answer the self-assessment questions found at the end of each finished unit. This will also help you prepare for the certification exam.

Becoming a Qualified Education Agent Counsellor (QEACs)

Most Australian education institutions require their agents to have the QEAC qualification before entering into an official agreement. Becoming a QEAC also lends more authority and credibility to education agents. There are more than 3,000 QEACs worldwide who are currently recruiting international students to study in Australia. To become an official QEAC, you will need to complete and pass and the Certification Exam of the Education Agent Training Course. If you succeed, your name will be listed in the existing QEAC database.


If you want to know more about the top challenges of an education agent, download our free infographic!

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“Education Agent Training Course.”, 2014. Web. 17 Mar. 2015.

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